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Hotel Operations Manager

2 months ago

Nisku, Alberta, Canada Coast Nisku Inn & Conference Centre Full time
Job Title: Hotel Front Desk Manager

We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Coast Nisku Inn & Conference Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:
  • Front Desk Operations: Manage the front desk, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Team Management: Supervise and train front desk staff, ensuring they are equipped to provide excellent customer service and manage front desk operations effectively.
  • Problem-Solving: Resolve guest complaints and issues in a fair and professional manner, ensuring a positive guest experience.
Requirements:
  • Education: College/CEGEP diploma or equivalent experience.
  • Experience: 2 years to less than 3 years of experience in a front desk or customer service role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in MS Word and MS Excel.
What We Offer:
  • Bonus: Eligible for a bonus based on performance.
  • Permanent Employment: Permanent employment with a reputable company.
  • Language: English language proficiency.
  • Hours of Work: 32 to 35 hours per week.