Hotel Operations Manager

3 weeks ago


Nisku, Alberta, Canada Coast Nisku Inn & Conference Centre Full time
Job Title: Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Coast Nisku Inn & Conference Centre.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and implement effective policies and procedures to ensure smooth daily operations.
  • Staff Recruitment and Supervision: Recruit, hire, and supervise a team of staff to ensure excellent customer service.
  • Front Desk Duties: Perform front desk duties, including checking in guests, handling customer complaints, and resolving issues.
  • Budgeting and Financial Management: Prepare budgets and monitor revenues and expenses to ensure financial stability.
  • Marketing and Promotion: Develop and implement marketing plans to attract new customers and retain existing ones.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Computer and Technology Skills: Proficient in MS Word and MS Excel.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment and under pressure.
Benefits:
  • Bonus: Eligible for a bonus based on performance.
  • Permanent Employment: Permanent employment with a competitive salary and benefits package.
  • Language: English language proficiency required.
  • Hours of Work: 32 to 35 hours per week.


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