Hotel Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Coast Nisku Inn & Conference Centre.
Job Summary:The successful candidate will be responsible for overseeing the front desk operations, ensuring exceptional customer service, and managing the hotel's daily activities.
Key Responsibilities:- Front Desk Operations: Supervise and coordinate front desk activities, ensuring a smooth and efficient check-in and check-out process.
- Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Staff Management: Recruit, train, and supervise front desk staff, ensuring they meet the hotel's standards and expectations.
- Financial Management: Prepare and manage the front desk budget, monitoring expenses and revenues to ensure the hotel's financial goals are met.
- Marketing: Develop and implement marketing plans to promote the hotel's services and products.
- Education: College/CEGEP diploma or equivalent.
- Experience: 2 years to less than 3 years of experience in a similar role.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in MS Word and MS Excel.
The successful candidate will work in a fast-paced environment, with a focus on providing exceptional customer service and managing the hotel's daily activities.
Financial Benefits:- Bonus: Eligible for a bonus based on individual and team performance.
- Permanent Employment: Permanent employment with a competitive salary and benefits package.
- Language: English is the primary language of communication.
- Hours of Work: 32 to 35 hours per week.
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