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Hotel Operations Manager

2 months ago

Nisku, Alberta, Canada Coast Nisku Inn & Conference Centre Full time
About Us

We are Coast Nisku Inn & Conference Centre, a leading hospitality provider committed to delivering exceptional guest experiences. Our team is dedicated to providing personalized service and ensuring every guest feels welcome.

Job Summary

We are seeking an experienced Hotel Front Desk Manager to lead our front desk team. As a key member of our management team, you will be responsible for overseeing daily operations, supervising staff, and ensuring seamless guest experiences.

Responsibilities

The successful candidate will have:

  • Develop and implement policies and procedures for efficient daily operations.
  • Recruit, hire, and train high-performing team members.
  • Schedule and supervise staff to ensure optimal coverage.
  • Maintain a clean and organized front desk area.
  • Respond promptly to guest inquiries and resolve any issues efficiently.
  • Prepare and manage budgets to ensure financial performance meets expectations.
  • Assist with marketing initiatives to promote the hotel and attract new guests.
Requirements

To succeed in this role, you must possess:

  • A minimum of 2 years of experience in a similar position, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and prioritize tasks.
  • Familiarity with MS Word and Excel, as well as other relevant software applications.
  • An understanding of budgeting and financial management principles.
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary of $65,000 per annum, commensurate with experience.
  • A bonus structure tied to individual and team performance.
  • Permanent employment status.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development.
Language and Hours

This role requires fluent English language proficiency and the ability to work 32-35 hours per week.