Bilingual Contact Center Specialist

5 days ago

Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Customer Service and Support

At The Toronto-Dominion Bank, we are seeking a skilled and multilingual Bilingual Contact Center Representative to join our team.

As a Bilingual Contact Center Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

You will work closely with our team to ensure that our customers receive the best possible service, and that their needs are met in a respectful and courteous manner.

Key Responsibilities

• Create an exceptional customer experience with every client interaction

• Identify customer needs and determine solutions to customer problems

• Use advanced problem-solving skills to resolve complex customer issues

• Provide comprehensive product knowledge and/or guidance as it relates to their respective business area

• Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary

• May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

• Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs

Teamwork and Collaboration

• Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth

• Promote full suite of products, advice, services and banking capabilities

• Understand and apply operating policies and procedures

• Contribute to business objectives for Operational Excellence

• Support the timely and accurate completion of business processes and procedures

Education and Experience

• High School diploma, Undergraduate degree and/or

• 1+ years relevant experience

What We Offer

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

How to Apply

We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your resume and cover letter to our online application system.

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