Portfolio Loan Support Manager

7 days ago


Calgary, Alberta, Canada Natural Factors Full time

At ATB, our purpose is to make it possible for our clients, team members, and communities. We live by our values, which guide every decision we make.

About Life at ATB

We're recognized as one of Canada's top employers due to our high-care, high-performance culture. Our three commitments to our team members are:

  • Impact in action: We empower our team members to make a difference in the lives of our clients and communities.
  • Thrive together: We celebrate diversity and inclusivity, creating a safe and supportive work environment.
  • Ready for tomorrow: We invest in learning and development, enabling our team members to grow and succeed.
About the Role

As the next Manager - Portfolio Loan Support, you'll oversee a team of Portfolio Analysts in Advisory Services. Your focus will be on providing leadership and oversight in business lending to deliver exceptional client experiences and minimize risk.

Your team's objectives will be to deliver efficient and effective support to both teammates and clients. You'll evolve how we work to provide an advisory experience.

You'll contribute to the growth and development of the Sales Support Leadership team, reporting to the Director of Portfolio Loan Support. This role is critical in supporting ATB Business sales teams throughout the lending process.

You'll lead change, motivate others, and create real business solutions. Ensuring an efficient and client-obsessed team that delivers unparalleled service.

Accountabilities
  • Leadership of a team responsible for critical aspects of the Business Client's lending journey.
  • Achieve performance goals and objectives by planning and managing capacity, improving team member engagement, and supporting enterprise strategic initiatives.
  • Effectively lead, coach, and mentor a team across Alberta.
  • Assumes primary decision-making, ownership, and accountability for processes, projects, and oversight while representing a dedicated Business Sector.
  • Set clear direction by translating how to achieve the enterprise and business strategy with the team.


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