15h Left Leader, Portfolio Loan Support

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we're consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

As ATB's next Manager - Portfolio Loan Support you will oversee a team of Portfolio Analysts in the Portfolio Loan Support Team in Advisory Services.
Your focus will be on providing leadership and oversight in your Sector (Capital Markets, Diversified (including OFS), Agriculture, Real Estate or Capital Asset Financing, RM Business Banking) of business lending to deliver exceptional client experience and minimize risk.
Your team's objectives will be to deliver efficient and effective support to both teammates and clients. You will evolve how we work as we continue the journey to provide an advisory experience.
As part of the Sales Support Leadership team, you will contribute to the growth and development of the team.
Reporting to the Director of Portfolio Loan Support, this position is critical to directly supporting ATB Business (Business Banking and Capital Markets) sales teams in every stage of lending while also acting as a liaison with Portfolio Support, Business Client Support, Portfolio Management (ADs), Sales, Business Improvement Partners, Finance, Treasury, Business Risk and other areas of the enterprise.
As a Leader for this team you will bring a passion for detail, analytical thinking, an ability to lead change and thrive on leading others to create real business solutions. Ensuring that we have an efficient and client obsessed team that leads to unparalleled service. This role requires significant collaboration with internal partners and team mates.

Please note: We have two openings available: one permanent and one for a 7-month term position.

Accountabilities

- Leadership of a team of specialists responsible for critical aspects of the Business Client's lending journey with ATB. These include, but are not limited to: facility/loan set up; pre disbursement review; fulfillment and maintenance; portfolio management around reporting requirements, oversight, project work; translating complex agreements into book of record tasks using SAP expertise and; ongoing training and flawless execution in the process.
- Achieve performance goals and objectives by planning and managing capacity, improving team member engagement, supporting all applicable enterprise strategic initiatives, and providing great leadership.
- Effectively lead, coach, and mentor a team across Alberta.
- Assumes primary decision-making, ownership and accountability for processes, projects and oversight while representing a dedicated Business Sector (Capital Markets, Diversified (including OFS), Agriculture, Real Estate or Capital Asset Financing, RM Business Banking).
- Set clear direction by translating how to achieve the enterprise and business strategy with the team.
- Through your subject matter expertise, providing advice and coaching to the team to continually focus on enhancing the partner and client experience while balancing important risk controls.
- Collaborate with other leaders in ATB Business to ensure the delivery of an optimal and consistent client experience.
- Grow and develop the team by providing feedback and coaching for future development; address and remove barriers to performance.
- Motivate the team by recognizing and rewarding them in a way that celebrates the little wins and the big success stories.
- Resolve escalated client or sales team issues through partnership and collaboration with stakeholders to determine the best solution for the client and/or ATB.
- Monitor and assess trends of team processing and system issues to bring forward solutions and influence improvements within Portfolio Loan Support.
- Empowered to drive and own the creation of the necessary supporting training documentation and knowledge sharing material.
- Effectively manage ATB's risk tolerance for operational, regulatory and credit risk by understanding policy and procedure and providing coaching and guidance with team members, providing personal oversight in certain circumstances.

Skills, experience & requirements

- 3-5 years of Financial Institution experience including commercial, administrative, or business lending experience.
- Experience in leadership. Proven ability to enable team member success and engagement.
- A post-secondary degree in business, management, or equivalent experience.
- Solid knowledge of corporate finance credit products and services.
- Solid knowledge of operational requirements pertinent to managing a portfolio of Business Banking and Capital Market clients.
- Strong communication and translation skills with demonstrated ability to build relationships and foster collaboration.
- Passionate about leadership with the demonstrated ability to motivate others towards achievement of individual and team goals.
- An agile and growth mindset, someone who embraces change and relishes the opportunity to lead their team as we evolve toward executing on the 10-year strategy.
- Problem-solving skills and ability to take initiative to find and execute innovative and efficient solutions.
- Excellent priority management with capability to manage multiple projects, initiatives and daily activity to best meet the needs of supporting the client.
- An unequivocal sense of drive and hunger with the ability to operate successfully in an ambiguous environment.

Don't meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you're seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We're dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?
If you are shortlisted, you'll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com.

Stay in touch
We're excited that you're interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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