Help Desk Support Specialist

1 month ago

Collingwood, Ontario, Canada MacLean Engineering Full time

Help Desk Support Position Overview

MacLean Engineering is seeking an experienced Help Desk Support professional to join our IT team in Collingwood, Ontario. As a key member of our team, you will be responsible for providing technical support to employees across various locations, ensuring the smooth operation of our hardware and software systems.

Key Responsibilities:

  • Provide timely and effective technical support to employees via phone, email, or in-person
  • Source and requisition hardware and software from multiple vendors as directed by the Business Systems Manager or Supervisor
  • Set up, configure, and maintain hardware and software systems
  • Manage inventory of IT-related hardware and software, ensuring accuracy and integrity through regular audits
  • Travel to various branches and facilities for on-site support, including annual visits to Creighton and Thompson branches
  • Develop and maintain strong communication skills, problem-solving abilities, and independence
  • Implement swipe card security, AutoCrib, and Fastenal systems for building access
  • Utilize strong organizational and time management skills to succeed in this role

About You:

The ideal candidate will possess a degree or certification in an IT-related field, or equivalent experience. A+ Certification, LAN/WAN experience, and knowledge of Windows 10 and Microsoft 365 office products are assets. Strong working knowledge of Bitdefender and Ubuntu is also beneficial.

About Us:

MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. As a privately owned company, we remain focused on our founder's original design imperatives: safety, productivity, and quality. Our workforce is comprised of skilled trades working together in a safety-oriented environment to produce components and equipment for the underground mining industry and other sectors.

What We Offer:

  • Competitive wages and benefits package
  • 3 weeks' vacation annually
  • Paid overtime after 40 hours worked
  • Flexible group benefits package
  • Voluntary DPSP and GRRSP plans
  • Annual employee bonus
  • $250 annual safety shoe allowance
  • Company-paid uniforms
  • Free coffee
  • Employee appreciation days and events

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