Cybersecurity Expert with Customer Trust Focus
3 days ago
About Global Relay
">As the leading provider of compliant electronic communications archiving, messaging, supervision, and eDiscovery, we believe great businesses thrive on diversity, inclusion, and the contributions of all employees.
">Your Role: Senior Security Analyst, Customer Trust
">- You will engage directly with customers to answer their security, privacy, and compliance questions, focusing on trust-related topics.
- You'll complete security and privacy questionnaires for Global Relay customers and prospects, providing expertise for RFPs with in-depth security questions.
- Assist Sales, Customer Success, and other support teams with customer security and privacy questions, supporting prospect calls where security and privacy expertise are required.
- Work closely with the Security team to address customer security findings, contributing to customer-facing documentation of the Global Relay security and privacy programs.
- Conduct annual reviews of high-risk Global Relay vendors, collaborating with the Lead, Customer Trust.
Requirements:
">- 3-5 years of experience in cybersecurity, vendor risk, or a related field.
- Strong understanding of cybersecurity principles, standards, and controls, including ISO 27001 and SOC 2 frameworks.
- 2+ years of customer support experience, preferably in software or IT.
- Strong writing and communication skills, ability to translate complex technical topics into polished and concise writing.
- Independent worker who can manage multiple projects without supervision, able to research and understand unfamiliar technical concepts.
- Close attention to detail, quality, and accuracy.
What We Offer
">A comprehensive extended health benefits program, including virtual healthcare and wellness allowance. Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.
">Compensation Details
">The base salary range for this role is $80,000 - $100,000 CAD per annum, based on location and experience.
">We Are an Equal Opportunity Employer
">Global Relay values diversity, equity, and inclusion, encouraging flexible work arrangements and a hybrid work model that blends collaboration with focus time from home.
">To learn more about our business culture and community involvement, visit our website at www.globalrelay.com.
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