Work-from-Home Customer Service Representative
3 weeks ago
About the Role
We are seeking a skilled and motivated Work-from-Home Customer Service Representative to join our team at Mass Markets. In this role, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.
Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and concerns in a fair and efficient manner
- Upsell and cross-sell products and services to customers as needed
- Maintain accurate records of customer interactions and updates
- Participate in training and coaching sessions to improve skills and knowledge
Requirements
- High school diploma or equivalent required
- 1+ year of customer service experience preferred
- Excellent communication and problem-solving skills
- Able to work independently with minimal supervision
- Reliable internet connection and quiet workspace required
Benefits
- Competitive hourly rate: $15-$18 per hour
- Ongoing training and development opportunities
- Flexible scheduling options, including part-time and full-time schedules
- Opportunities for advancement and career growth
Location
This is a remote work opportunity, meaning you can work from the comfort of your own home. You will need a reliable internet connection and a quiet workspace to perform your duties.
About Mass Markets
Mass Markets is a leading provider of customer contact solutions, serving clients across a range of industries. We are committed to delivering exceptional service and support to our clients and their customers.
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