Customer Service Expert

3 weeks ago


Winnipeg, Manitoba, Canada Tribal WiChiWayWin Capital Corporation Full time

National Occupation Code 64409

Job Overview:

We are seeking a highly skilled and customer-focused professional to join our team as an Inbound Customer Service Representative. This is a full-time, work-from-home opportunity that requires no sales component.

Key Responsibilities:

  • Meet or exceed established performance targets/KPI's;
  • Provide complete and accurate information in a professional, courteous, and pleasant manner;
  • Identify customer needs through effective probing and listening;
  • Recommend suitable options and solutions to fulfill customer needs;
  • Complete post-call documentation accurately and timely.

Required Skills:

  • Exceptional customer service skills with a focus on delivering a positive customer experience;
  • Proven effective communication skills (listening/verbal/interpretation);
  • Multi-skilling capabilities (reading, keying, and listening);
  • Strong keyboarding and computer skills, including the ability to assist with smartphone and multiple PC applications (e.g., internet and smartphone navigation);
  • A strong drive for helping customers and providing engaging, polite, professional, and helpful service;
  • A team player with a willingness to receive feedback and improve performance.

Salary and Benefits:

This role offers a competitive salary of approximately $16.30 per hour, with the potential to earn up to $18 per hour in total compensation plus incentives. As a valued member of our team, you will also have access to a range of benefits that support your well-being and career development.



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