Customer Service Expert
3 weeks ago
National Occupation Code 64409
Job Overview:
We are seeking a highly skilled and customer-focused professional to join our team as an Inbound Customer Service Representative. This is a full-time, work-from-home opportunity that requires no sales component.
Key Responsibilities:
- Meet or exceed established performance targets/KPI's;
- Provide complete and accurate information in a professional, courteous, and pleasant manner;
- Identify customer needs through effective probing and listening;
- Recommend suitable options and solutions to fulfill customer needs;
- Complete post-call documentation accurately and timely.
Required Skills:
- Exceptional customer service skills with a focus on delivering a positive customer experience;
- Proven effective communication skills (listening/verbal/interpretation);
- Multi-skilling capabilities (reading, keying, and listening);
- Strong keyboarding and computer skills, including the ability to assist with smartphone and multiple PC applications (e.g., internet and smartphone navigation);
- A strong drive for helping customers and providing engaging, polite, professional, and helpful service;
- A team player with a willingness to receive feedback and improve performance.
Salary and Benefits:
This role offers a competitive salary of approximately $16.30 per hour, with the potential to earn up to $18 per hour in total compensation plus incentives. As a valued member of our team, you will also have access to a range of benefits that support your well-being and career development.
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