Application Support Technical Lead

3 weeks ago

Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time
Technical Lead for Application Support

Paymentus Holdings Inc. is a leading electronic bill payment solutions company seeking a highly skilled Technical Lead for Application Support to join our Customer Success support team.

About Us

We are a SaaS provider built on a massively scalable platform, supporting thousands of businesses and millions of transactions daily.

About the Role

  • Identify gaps in the current monitoring infrastructure and develop tools to address them.
  • Lead and mentor members of the Application Support team.
  • Perform root cause analysis on events using logs, tools, and documentation.
  • Own and contribute to building a support runbook/KB for various products.
  • Submit, manage, and own defects/enhancements to development/product teams to harden products/services.
  • Work shifts that may cover daytime, off-hours, and weekends (24x7x365).
  • 10+ years of experience in a Support Application role and/or Technical Team Lead role.
  • Experience with logging/monitoring tools (AWS Cloudwatch, Splunk, ELK, etc.).
  • Proficiency in SQL and ability to write and modify queries to troubleshoot issues.
  • Familiarity with various online banking applications and understanding of third-party integrations a plus.
  • Familiarity with Linux and the command line interface.
  • Working understanding of web infrastructure (Web servers, load balancers, application servers).

Nice to Have Skills:

  • Experience with scripting/programming languages (Bash, Java, Python).
  • Web/Network stack administration.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation.

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