Application Support Technical Lead

4 weeks ago

Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time
Technical Lead for Application Support

Paymentus Holdings Inc. is seeking a highly skilled Technical Lead for Application Support to join our Customer Success team. As a Technical Lead, you will be responsible for leading and mentoring members of the Application Support team, identifying gaps in the current monitoring infrastructure, and creating tools to address them.

Key Responsibilities:
  • Lead and mentor members of the Application Support team to ensure high-quality support and issue resolution.
  • Identify gaps in the current monitoring infrastructure and create/recommend/enhance tools to address them.
  • Perform root cause analysis on events by utilizing logs, tools, and available documentation.
  • Own/contribute to building a support runbook/KB for various products.
  • Submit, manage, and own defects/enhancements to development/product teams to help harden products/services.
  • Work shifts that may cover daytime, off-hours, and weekends (24x7x365).
Requirements:
  • 10+ years of experience in a Support Application role and/or Technical Team Lead role.
  • Experience with logging/monitoring tools (AWS Cloudwatch, Splunk, ELK, etc.).
  • Must be proficient in SQL and be able to write and modify queries to troubleshoot issues.
  • Familiarity with various online banking applications and understanding of third-party integrations a plus.
  • Familiarity with Linux and the command line interface.
  • A working understanding of web infrastructure (Web servers, load balancers, application servers).
Nice to Have Skills:
  • Experience with scripting/programming languages (Bash, Java, Python).
  • Web/Network stack administration.
Reasonable Accommodation:

Paymentus Holdings Inc. recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus Holdings Inc. will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

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