Technical Support Supervisor

2 weeks ago


Edmonton, Alberta, Canada Caliph Digital Ltd. Full time
Job Summary

We are seeking an experienced Technical Support Supervisor to join our team at Caliph Digital Ltd. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing top-notch customer service to our clients.

Key Responsibilities
  • Lead a team of technical support analysts in resolving customer issues and improving overall customer experience
  • Provide training and guidance to junior team members to ensure they have the necessary skills to provide excellent customer service
  • Develop and implement processes to improve efficiency and productivity within the technical support team
  • Work closely with other departments to ensure seamless communication and collaboration
Requirements
  • Bachelor's degree in Computer Science or related field
  • At least 1 year of experience in technical support role, preferably in a leadership position
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Salary and Benefits

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us

Caliph Digital Ltd. is a leading technology company that specializes in providing innovative solutions to businesses. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



  • Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

    We are seeking a highly skilled Technical Support Supervisor to join our team at Caliph Digital Ltd.About the RoleThis is a permanent full-time position that offers an attractive salary of $65,000 per year. The ideal candidate will have 1-2 years of experience in technical support and possess excellent communication skills.Job DescriptionThe Technical...


  • Edmonton, Alberta, Canada EliteGlobal Group Ltd Full time

    About the RoleWe are seeking a Technical Support Specialist to join our team at EliteGlobal Group Ltd. This is a permanent position with a salary range of $45,000 to $60,000 per year.Key ResponsibilitiesProvide technical assistance and support to users experiencing difficulties with computer systems.Offer advice and training to users in response to...


  • Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

    Caliph Digital Ltd. is seeking an experienced Technical Support Supervisor to oversee our technical support team and ensure seamless user experience.About the RoleThis is a permanent, full-time position that offers a competitive salary range of $60,000 - $80,000 per year, depending on experience.Job DescriptionAs a Technical Support Supervisor, you will be...


  • Edmonton, Alberta, Canada Technical Enterprises Ltd. Full time

    About the RoleWe are seeking an experienced Technical Network Administrator to join our team at Technical Enterprises Ltd.Job Description:Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.Provide problem-solving services to network...


  • Edmonton, Alberta, Canada Whiteridge Inc.] Full time

    OverviewAt Whiteridge Inc., we are seeking a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients.ResponsibilitiesProvide technical support to clients via phone, email, or in-personResolve technical issues in a timely and...


  • Edmonton, Alberta, Canada F12 Full time

    Job SummaryF12 is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert-level technical support to our clients, resolving complex technical issues and ensuring seamless system operations.Key ResponsibilitiesRespond to technical inquiries and resolve issues in a timely and efficient mannerProvide...


  • Edmonton, Alberta, Canada Device and Data Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Device and Data Inc. in a full-time position.About the Role:The Technical Support Specialist will be responsible for providing technical assistance to our clients via phone, email, and in-person support.Key Responsibilities:Provide technical...


  • Edmonton, Alberta, Canada 5centsCDN Inc. Full time

    At 5centsCDN Inc., we are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing assistance to users experiencing difficulties with computer systems. Your duties will include responding to user inquiries, consulting technical manuals and documents, and providing...


  • Edmonton, Alberta, Canada Dynamic Manufacturing Solutions Full time

    Job Role: Technical Support SpecialistDynamic Manufacturing Solutions is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our customers, resolving issues with computer systems, and implementing solutions.Key Responsibilities:Respond to customer inquiries and resolve...


  • Edmonton, Alberta, Canada beBee Professionals Full time

    Technical Support EngineerbeBee Professionals is looking for a Technical Support Engineer to provide technical support to our customers and internal teams. The successful candidate will have a Bachelor's degree in Computer Science or a related field, and at least two years of experience in a similar role. They will be responsible for troubleshooting...


  • Edmonton, Alberta, Canada 5centsCDN Inc. Full time

    At 5centsCDN Inc., we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent problem-solving skills and be able to troubleshoot issues with computer systems, software, and peripherals.This role requires a strong focus on customer satisfaction, with the ability to provide clear and concise guidance to...


  • Edmonton, Alberta, Canada AIS WEB TECHNOLOGIES Full time

    We are seeking a skilled Technical Support Specialist to join our team at AIS WEB TECHNOLOGIES. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include:Key ResponsibilitiesRespond to user inquiries and troubleshoot technical issues...


  • Edmonton, Alberta, Canada Proconnect Network Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Proconnect Network Inc. The ideal candidate will have excellent technical knowledge and excellent communication skills to support our users.Key ResponsibilitiesProvide technical support to users via phone, email, and in-personCollaborate with the technical team to...


  • Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Voyager Systems Corp.Job DescriptionThe Technical Support Specialist will be responsible for providing technical assistance to users experiencing difficulties with computer systems. This includes consulting user guides, technical manuals, and other documents to...


  • Edmonton, Alberta, Canada Richie It Solutions Inc Full time

    Job Title: Technical Support SpecialistAt Richie It Solutions Inc, we are seeking a highly skilled Technical Support Specialist to join our team.Responsibilities:* Provide technical assistance and support to users experiencing difficulties with computer systems and networks.* Troubleshoot and resolve issues related to hardware, software, and network...


  • Edmonton, Alberta, Canada Device and Data Inc. Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Device and Data Inc. This is a permanent full-time position.About the RoleThe successful candidate will provide top-notch technical support to our customers, ensuring they receive exceptional service and assistance with their technical queries.ResponsibilitiesProvide...


  • Edmonton, Alberta, Canada Durabuilt Windows & Doors Inc. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Durabuilt Windows & Doors Inc. The successful candidate will provide technical assistance to users experiencing difficulties with computer systems, consult user guides and technical manuals to research and implement solutions,...


  • Edmonton, Alberta, Canada Binary Consulting Inc. Full time

    Technical Support Analyst at Binary Consulting Inc.The ideal candidate will have a strong educational background and relevant experience in providing technical support to users. Key responsibilities include responding to technical issues, providing advice and training, and maintaining a problems and solutions log.Key ResponsibilitiesRespond to technical...


  • Edmonton, Alberta, Canada J S Trucking Ltd. Full time

    About J S Trucking Ltd.We are a leading transportation company seeking an experienced Technical Support Specialist to join our team.Job SummaryThis is a permanent, full-time opportunity with a competitive salary of $62,000 per year, based on 32 hours per week. The successful candidate will provide technical support and guidance to our users, ensuring they...


  • Edmonton, Alberta, Canada J S Trucking Ltd. Full time

    Education Requirements: Bachelor's degree in Computer Science, Information Technology, or related field.Experience: 2 years of experience in technical support, with a focus on user support and customer service.Job Responsibilities:Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Research and...