Technical Support Supervisor

3 weeks ago


Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

We are seeking a highly skilled Technical Support Supervisor to join our team at Caliph Digital Ltd.

About the Role

This is a permanent full-time position that offers an attractive salary of $65,000 per year. The ideal candidate will have 1-2 years of experience in technical support and possess excellent communication skills.

Job Description

The Technical Support Supervisor will be responsible for providing technical assistance to users experiencing difficulties with computer applications. This includes consulting user guides, technical manuals, and other documents to research and implement solutions.

  • Main Responsibilities:
  • Respond to user inquiries regarding technical issues with computer applications
  • Provide advice and training to users on identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
Required Skills and Qualifications

To be successful in this role, you will need:

  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years of experience in technical support
  • Computer and Technology Knowledge: Linux, HTML editing software, Salesforce, JavaScript, MS Office, PHP
Benefits

We offer a competitive benefits package including free parking available and a permanent employment opportunity. The work setting is a private company, corporation, or industry.

Others

This is a 30-40 hour per week position working primarily in English. If you are a motivated individual with excellent technical skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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