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Travel Sales Representative
2 months ago
Job Summary
We are seeking a highly skilled Travel Sales Representative to join our team at Teleperformance. As a key member of our customer experience management team, you will be responsible for providing exceptional service to our clients and driving sales growth through effective communication and problem-solving skills.
Key Responsibilities
- Answer incoming calls and emails from customers, providing accurate and timely information on travel options and availability.
- Utilize sales techniques to meet revenue and close rate goals, while maintaining high-quality standards.
- Research and provide information on travel rates, destinations, and packages to customers.
- Effectively communicate with customers to understand their needs and preferences, and provide personalized recommendations.
- Process calls to achieve or exceed established daily metrics, while maintaining an average talk time consistent with business needs.
- Meet or exceed quality standards, ensuring a high level of customer satisfaction.
Requirements
- High school degree or equivalent (required)
- College or some college degree (preferred)
- Two years of customer sales, upsales, telemarketing, and service experience (required)
- Two years of corporate or leisure travel industry experience (required)
- One-year international booking experience
What We Offer
- GDS platform training offered
- Hybrid position
- Competitive compensation package, including an additional premium for a second language
- Medical and dental benefits plans, as well as an Employee Assistance Program
- Pay - $19.00 per hour
- Paid Training
- Employee Referral program – starting $500.00 for every referral hired
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
- Tuition reimbursement
About Teleperformance
Teleperformance is a global leader in customer experience management, connecting the biggest and most respected brands with their customers. We are committed to providing an environment that promotes happiness, learning, and growth for our employees. We value diversity and inclusion, and we welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
