Technical Support Specialist

4 weeks ago

Edmonton, Alberta, Canada 5centsCDN Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at 5centsCDN Inc.

Job Summary

The Technical Support Analyst will provide technical assistance and support to our customers, ensuring that their computer systems and software are functioning properly.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, guides, and other resources to research and implement solutions to customer problems.
  • Provide training and guidance to customers on the use of our software and systems.
  • Collaborate with other technical support teams to resolve complex technical issues.
  • Document and maintain a record of customer interactions and technical issues.
  • Participate in the development and implementation of new technical solutions and processes.
Requirements
  • College diploma or equivalent in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong attention to detail and organizational skills.
Working Conditions

This is a permanent, full-time position with a 35-hour workweek. The successful candidate will be required to work in a fast-paced environment and may be required to work overtime as needed.

Language

The primary language of work is English.

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