Service Center Representative

3 weeks ago

Edmonton, Alberta, Canada Freudenberg Full time

Empowering People, Creating Technology

Responsibilities:

  • Provide customer service via various communication channels.
  • Coordinate rush deliveries with production, technical services, and purchasing teams.
  • Act as the primary point of contact for customers, distributors, and outside sales staff.
  • Utilize SAP software to prepare proposals, quotes, and order placements.
  • Manage the receipt, shipping, and movement of goods using SAP software.
  • Track the status of existing orders and shipments.
  • Maintain facility resources and document tracking.
  • Support the service center unit with activities such as dismantling and cleaning mechanical seals and components, checking seal components for defects and dimensional deviations from manufacturing drawings, and static testing/dynamic testing.
  • Identify materials and decide if a repair is possible or replacement is required.
  • Produce reports for quotation purposes and scope of repairs.
  • Assemble and package seals for shipment to customers (new and repaired).
  • Meet the requirements of EBCA Quality Standards, HSE policies, and control EBCA design & development procedures.
  • Perform basic machining tasks as part of seal repair, including manual milling, surface grinding, and lapping.
  • React to changes productively and undertake other tasks as assigned.
  • Adhere to good housekeeping practices, such as 5S.
  • Support maintenance tasks when necessary (equipment, building, fixture, change of layout, machine installation).
  • Represent the department for external audits (ISO 9001, others).
  • Support the annual inventory process.
  • Be an active member of the Quality Management System, auditing other departments.

    Qualifications:

    • A high school diploma or equivalent is required; an associate degree is preferred.
    • 2-5 years of related work experience.
    • Intermediate-level skills with SAP, Microsoft Office (Outlook, Excel, and Word).
    • A working knowledge of mechanical seals is an advantage.
    • Basic knowledge of blueprint reading.
    • Knowledge of materials (metals, etc.) - a technical background is a plus.
    • Ability to communicate fluently and effectively with customers and employees.
    • Strong organizational skills.
    • Solve practical problems.
    • Computer literacy - Microsoft Word, Excel, Outlook, and database applications.
    • Work on the SAP platform.
    • Ability to work under pressure, independently, and undertake site visits to customers.
    • Work independently or with others as needed.
    • Requires good judgment and a professional demeanor.
    • English is mandatory; French is a plus.

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