Customer Service Representative

3 weeks ago


Edmonton, Alberta, Canada Golden Management Opportunities inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Golden Management Opportunities inc. The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset
  • 1-2 years of customer service experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Availability to work a variety of shifts, including evenings and weekends
What We Offer
  • A competitive hourly rate and opportunities for overtime
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous paid time off policy and access to employee discounts
  • Ongoing training and development opportunities to enhance your skills and career


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