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Commercial Operations Director

2 months ago

Toronto, Ontario, Canada Home Capital Group Full time
Job Title: Director, Commercial Operations

Home Trust Company is seeking a highly experienced and skilled Director, Commercial Operations to lead our commercial lending initiatives.

Key Responsibilities:
  • Act decisively to move commercial strategies and initiatives forward in a timely manner.
  • Lead business partners to improve underwriting and administrative systems to maximize effectiveness and achieve excellence.
  • Monitor risks and identify escalating issues related to implementation and performance of projects.
  • Work closely with BRM to support the business in identifying, assessing, measuring, and mitigating risks and escalating risks and other material issues to the VP, Commercial Underwriting as appropriate.
  • Evaluate business partners (Agents, Appraisers, Environmental Consultants and Building Condition Assessors) when on-boarding and maintain fraud, quality, and performance metrics where applicable.
  • Responsible as the Servicer's point of contact in relation to onboarding, ongoing monitoring, contract review and compliance training.
  • Review, maintain and improve the Servicer Management procedures, including onboarding and ongoing monitoring and risk assessments.
  • Develop tactical strategies in the business to support the overall commercial business strategy and the achievement of objectives by prioritizing workflow, commencing initiatives, and resource planning.
Requirements:
  • 10+ years mortgage lending/underwriting experience with increasing responsibility.
  • In-depth understanding of commercial lending products, policies/guidelines, and procedures.
  • Strong project management skills with the ability to identify risks and remove roadblocks.
  • Ability to manage high volume of demands and often competing priorities.
  • Strong organizational, time-management and ability to manage multiple teams.
  • Demonstrated ability to lead/influence others to achieve department and corporate goals.
  • Strong interpersonal relationship building and listening skills.
About Home Trust Company:

Home Trust Company is a private company with a track record of success as Canada's leading alternative lender. We employ nearly 850 people in our Toronto headquarters and branches across the country.

We are committed to fair and accessible employment practices and are committed to providing accommodations for persons with disabilities.