Strategic Client Success Director
2 weeks ago
We are seeking an experienced Strategic Client Success Director to lead our team in Toronto, focusing on delivering exceptional service to our global enterprise clients.
As a key member of the ClearView team, you will work collaboratively with clients and internal stakeholders to drive product enhancements, advise on best practices, and handle day-to-day client requests.
About the Role- Manage a team of Bilingual Client Success representatives, providing guidance and support to ensure their success.
- Participate in steering discussions to advance our software solutions, driving growth and innovation.
- Develop and maintain processes, procedures, and resource materials to optimize team performance.
- Collaborate with vendors to enhance services, ensuring seamless delivery to clients.
- Conduct critical system access reviews, maintaining security and compliance standards.
- Proven experience in leading client-facing teams in a software company, with a focus on strategic direction.
- Strong written and verbal communication skills in English and French, essential for effective collaboration with global clients.
- Ability to pass a background check, required for federal reliability status.
- Bachelor's degree preferred, but not mandatory for this position.
- High proficiency in Microsoft Office suite, with experience in MailChimp, Adobe InDesign, and Salesforce an asset.
ClearView provides a dynamic work environment with opportunities for growth and professional development. Our salary range for this role is approximately $120,000 - $150,000 per annum, commensurate with experience.
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