Strategic Client Success Director

2 weeks ago


Old Toronto, Canada Syntrio, Inc. Full time
Job Summary

We are seeking an experienced Strategic Client Success Director to lead our team in Toronto, focusing on delivering exceptional service to our global enterprise clients.

As a key member of the ClearView team, you will work collaboratively with clients and internal stakeholders to drive product enhancements, advise on best practices, and handle day-to-day client requests.

About the Role
  • Manage a team of Bilingual Client Success representatives, providing guidance and support to ensure their success.
  • Participate in steering discussions to advance our software solutions, driving growth and innovation.
  • Develop and maintain processes, procedures, and resource materials to optimize team performance.
  • Collaborate with vendors to enhance services, ensuring seamless delivery to clients.
  • Conduct critical system access reviews, maintaining security and compliance standards.
Requirements
  • Proven experience in leading client-facing teams in a software company, with a focus on strategic direction.
  • Strong written and verbal communication skills in English and French, essential for effective collaboration with global clients.
  • Ability to pass a background check, required for federal reliability status.
  • Bachelor's degree preferred, but not mandatory for this position.
  • High proficiency in Microsoft Office suite, with experience in MailChimp, Adobe InDesign, and Salesforce an asset.
What We Offer

ClearView provides a dynamic work environment with opportunities for growth and professional development. Our salary range for this role is approximately $120,000 - $150,000 per annum, commensurate with experience.



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