Production Support Specialist

3 weeks ago


Toronto, Ontario, Canada Wipro Full time
Job Description

Role Overview

The Production Specialist will provide technical support to the process, resolving client issues directly or through timely escalation to meet process SLAs. Key responsibilities include managing transactions, fielding help requests, documenting user information, and updating availability in the RAVE system.

Key Responsibilities

  • Resolve client queries as per SLAs defined in the contract
  • Access and maintain internal knowledge bases to aid in problem resolution
  • Identify and learn product details to facilitate better client interaction
  • Document and analyze call logs to spot trends and prevent future problems
  • Maintain and update self-help documents for customers

Requirements

  • Process knowledge and understanding of assigned tools and systems
  • Effective communication and problem-solving skills
  • Ability to work in a team environment and collaborate with stakeholders

What We Offer

Wipro is committed to creating an accessible, supportive, and inclusive workplace. We provide equal opportunities to all and value diversity.



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