Café Operations Manager

3 weeks ago


Coquitlam, British Columbia, Canada Cha House Coquitlam Inc. Full time
Café Manager Job Description

Cha House Coquitlam Inc. is seeking a skilled Café Manager to lead our daily operations. As a key member of our team, you will be responsible for planning and organizing our café's activities, ensuring a seamless customer experience.

Key Responsibilities:
  • Operations Planning: Develop and implement daily operations plans to meet customer demands and achieve business objectives.
  • Service Delivery: Determine the type of services to be offered and implement operational procedures to ensure exceptional customer service.
  • Financial Management: Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
  • Performance Management: Conduct performance reviews to evaluate team members' performance and provide constructive feedback.
  • Inventory Management: Organize and maintain inventory to ensure efficient supply chain management.
  • Health and Safety: Ensure compliance with health and safety regulations to maintain a safe working environment.
  • Supplier Negotiations: Negotiate arrangements with suppliers for food and other supplies to secure the best deals.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner.
Requirements:
  • Education: College/CEGEP degree or equivalent.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and attention to detail.
Work Environment:

Cha House Coquitlam Inc. offers a dynamic and fast-paced work environment with opportunities for growth and development. As a Café Manager, you will work under pressure, perform repetitive tasks, and maintain attention to detail.

Personal Suitability:
  • Client Focus: Demonstrate a strong client focus and ability to provide excellent customer service.
  • Interpersonal Skills: Possess efficient interpersonal skills and ability to work effectively with team members.
  • Communication: Excellent written communication skills and ability to maintain accurate records.
  • Organizational Skills: Demonstrate strong organizational skills and ability to prioritize tasks effectively.
  • Team Player: Show a strong commitment to teamwork and ability to work collaboratively with others.


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