Automotive Service Manager
2 months ago
AutoCanada is seeking an experienced Automotive Service Manager to lead our Service Department at Maple Ridge Volkswagen. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring the efficient operation of our Service Department.
Key Responsibilities:
- Oversee the Service Department, including technicians, advisors, and other team members, to ensure key objectives and service goals are achieved.
- Create an exceptional customer service experience by maintaining customer relationships, delivering quality service, and recommending additional products and services.
- Hire, train, and manage employees to ensure a high-performing team.
- Monitor department operations and client concerns to define patterns and work to improve efficiency.
- Regularly audit work being done and customer service being provided to ensure all standards are met.
- Control department budgets and other expenses.
Requirements:
- Completed a related post-secondary program and/or training courses would be valuable.
- 5 years of experience in an automotive dealership Service Department.
- 3-5 years of management experience.
- Working knowledge of industry standards and practices, including product details and company services offered.
- A provincially recognized Journeyman Automotive Mechanic Certificate is an asset.
- Experience with service applications with ADP/CDK, including dispatch, also considered an asset.
- A valid driver's license and a safe driving history.
- Ability to train, coach, direct, and encourage technicians, advisors, and shop foreman.
- Excellent communication and organizational skills.
About AutoCanada:
AutoCanada is a leading Canadian automotive group with a commitment to growing our talent, connecting with the communities we serve, and building a brand recognized across North America for our integrity and customer service.
Why Join AutoCanada?
We offer a competitive pay plan, dental and vision insurance, prescription insurance, paid holiday and flex time, employee vehicle purchase and service programs, employee assistance programs, company-wide appreciation events, and professional development opportunities.
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