Automotive Service Manager

5 days ago

Maple Ridge, British Columbia, Canada AutoCanada Full time

AutoCanada is seeking an experienced Automotive Service Manager to lead our Service Department at Maple Ridge Volkswagen. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring the efficient operation of our Service Department.

Key Responsibilities:

  • Oversee the Service Department, including technicians, advisors, and other team members, to ensure key objectives and service goals are achieved.
  • Create an exceptional customer service experience by maintaining customer relationships, delivering quality service, and recommending additional products and services.
  • Hire, train, and manage employees to ensure a high-performing team.
  • Monitor department operations and client concerns to define patterns and work to improve efficiency.
  • Regularly audit work being done and customer service being provided to ensure all standards are met.
  • Control department budgets and other expenses.

Requirements:

  • Completed a related post-secondary program and/or training courses would be valuable.
  • 5 years of experience in an automotive dealership Service Department.
  • 3-5 years of management experience.
  • Working knowledge of industry standards and practices, including product details and company services offered.
  • A provincially recognized Journeyman Automotive Mechanic Certificate is an asset.
  • Experience with service applications with ADP/CDK, including dispatch, also considered an asset.
  • A valid driver's license and a safe driving history.
  • Ability to train, coach, direct, and encourage technicians, advisors, and shop foreman.
  • Excellent communication and organizational skills.

About AutoCanada:

AutoCanada is a leading Canadian automotive group with a commitment to growing our talent, connecting with the communities we serve, and building a brand recognized across North America for our integrity and customer service.

Why Join AutoCanada?

We offer a competitive pay plan, dental and vision insurance, prescription insurance, paid holiday and flex time, employee vehicle purchase and service programs, employee assistance programs, company-wide appreciation events, and professional development opportunities.

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