Automotive Service Manager

1 month ago

Maple Ridge, British Columbia, Canada AutoCanada Full time
Job Title: Automotive Service Manager

AutoCanada, the largest publicly-traded automotive group in Canada, is seeking an experienced Automotive Service Manager to join our team at Maple Ridge Volkswagen. This is an exciting opportunity to work with a dynamic company that values its employees and strives to deliver exceptional customer service.

Job Summary:

The Automotive Service Manager is responsible for overseeing the daily operations of the Service Department, ensuring maximum productivity, controlling costs, and maintaining a high level of customer satisfaction. The successful candidate will have a proven track record of managing a team of technicians, advisors, and shop foremen, and will be able to create a positive and productive work environment.

Key Responsibilities:
  • Oversee team members performing vehicle inspections, preparing reports, and assisting with job duties as needed.
  • Effectively organize and manage team members to ensure key objectives and service goals are achieved.
  • Create an exceptional customer service experience by maintaining customer relationships, delivering quality service, and addressing any customer concerns or complaints quickly and professionally.
  • Hire, train, and manage employees to ensure a high level of customer satisfaction and employee engagement.
  • Focus on customer retention by building quality relationships with guests and team members alike.
  • Work diligently to uphold OEM standards while protecting company and customer interests.
  • Monitor department operations and client concerns to define patterns and work to improve efficiency.
  • Audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Control department budgets and other expenses.
  • Demonstrate and champion a healthy and safe work environment.
Requirements:
  • Completed a related post-secondary program and/or training courses would be valuable.
  • 5 years of experience in an automotive dealership Service Department.
  • 3-5 years of management experience.
  • Working knowledge of industry standards and practices, including product details and company services offered.
  • A provincially recognized Journeyman Automotive Mechanic Certificate is an asset.
  • Experience with service applications with ADP/CDK, including dispatch, also considered an asset.
  • A valid driver's license and a safe driving history.
  • Ability to train, coach, direct, and encourage technicians, advisors, and shop foremen.
  • Excellent communication and organizational skills.

We offer a competitive pay plan, dental and vision insurance, prescription insurance that can discount purchases up to 80%, paid holiday and flex time for full-time employees, employee vehicle purchase and service programs, employee assistance programs focused on health and wellness, company-wide appreciation events and contests throughout the calendar year, and professional development opportunities to grow your career with a North American automotive group operating in Canada and the United States.

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