Automotive Service Manager
2 weeks ago
AutoCanada, the largest publicly-traded automotive group in Canada, is seeking an experienced Automotive Service Manager to join our team at Maple Ridge Volkswagen. This is an exciting opportunity to work with a dynamic company that values its employees and strives to deliver exceptional customer service.
Job Summary:The Automotive Service Manager is responsible for overseeing the daily operations of the Service Department, ensuring maximum productivity, controlling costs, and maintaining a high level of customer satisfaction. The successful candidate will have a proven track record of managing a team of technicians, advisors, and shop foremen, and will be able to create a positive and productive work environment.
Key Responsibilities:- Oversee team members performing vehicle inspections, preparing reports, and assisting with job duties as needed.
- Effectively organize and manage team members to ensure key objectives and service goals are achieved.
- Create an exceptional customer service experience by maintaining customer relationships, delivering quality service, and addressing any customer concerns or complaints quickly and professionally.
- Hire, train, and manage employees to ensure a high level of customer satisfaction and employee engagement.
- Focus on customer retention by building quality relationships with guests and team members alike.
- Work diligently to uphold OEM standards while protecting company and customer interests.
- Monitor department operations and client concerns to define patterns and work to improve efficiency.
- Audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
- Control department budgets and other expenses.
- Demonstrate and champion a healthy and safe work environment.
- Completed a related post-secondary program and/or training courses would be valuable.
- 5 years of experience in an automotive dealership Service Department.
- 3-5 years of management experience.
- Working knowledge of industry standards and practices, including product details and company services offered.
- A provincially recognized Journeyman Automotive Mechanic Certificate is an asset.
- Experience with service applications with ADP/CDK, including dispatch, also considered an asset.
- A valid driver's license and a safe driving history.
- Ability to train, coach, direct, and encourage technicians, advisors, and shop foremen.
- Excellent communication and organizational skills.
We offer a competitive pay plan, dental and vision insurance, prescription insurance that can discount purchases up to 80%, paid holiday and flex time for full-time employees, employee vehicle purchase and service programs, employee assistance programs focused on health and wellness, company-wide appreciation events and contests throughout the calendar year, and professional development opportunities to grow your career with a North American automotive group operating in Canada and the United States.
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Automotive Service Manager
1 month ago
Maple Ridge, British Columbia, Canada AutoCanada Full timeAutoCanada is seeking an experienced Automotive Service Manager to lead our Service Department at Maple Ridge Volkswagen. As a key member of our team, you will be responsible for delivering exceptional customer service, managing a high-performing team, and driving business growth.Key Responsibilities:Oversee the daily operations of the Service Department,...
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Automotive Service Manager
1 month ago
Maple Ridge, British Columbia, Canada AutoCanada Full timeAutoCanada is seeking an experienced Automotive Service Manager to lead our Service Department at Maple Ridge Volkswagen. As a key member of our team, you will be responsible for delivering exceptional customer service, managing a high-performing team, and driving business growth.Key Responsibilities:Oversee the daily operations of the Service Department,...
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Automotive Service Manager
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Maple Ridge, British Columbia, Canada AutoCanada Full timeAutoCanada is seeking an experienced Automotive Service Manager to join our team at Maple Ridge Volkswagen. As a key member of our Service Department, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.Key Responsibilities:Oversee the Service Department, ensuring maximum...
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Automotive Service Manager
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Maple Ridge, British Columbia, Canada AutoCanada Full timeAutoCanada is seeking an experienced Automotive Service Manager to join our team at Maple Ridge Volkswagen. As a key member of our Service Department, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.Key Responsibilities:Oversee the Service Department, ensuring maximum...
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