Regional Director of Community Relations
4 days ago
We are a healthcare organization founded by nurses, driven by empathy for our patients, and dedicated to providing high-quality care in the comfort of their own homes. Our mission is to empower patients and their families to focus on healing and cherishing their time together.
Job SummaryThe Regional Director of Community Relations is a key leadership position responsible for driving sales growth, revenue expansion, and customer satisfaction for HealthFlex's Home Health and Hospice services. This role requires a strategic thinker with exceptional interpersonal skills, marketing expertise, and team management experience.
Key Responsibilities- Product Positioning Strategy: Develop and execute a comprehensive product positioning strategy to drive market share and revenue growth.
- Sales Team Management: Lead, manage, and develop a high-performing sales team to achieve referral and financial goals, ensuring exceptional customer service and high-quality clinical outcomes.
- Marketing and Sales Planning: Collaborate with senior leadership to design and implement sales and marketing plans for Home Health and Hospice offerings, aligned with market analysis and referral source goals.
- Census Development: Drive census growth through external and internal sales, marketing, and customer relations programs with existing and new accounts.
- Product Development: Work with senior leadership to identify and recommend new product/service/niche markets and offerings, as well as current product/service enhancements.
- Staff Development: Create opportunities for continuous improvement of staff performance, development, and morale through fair and accurate performance evaluations.
- Coaching and Mentoring: Provide daily coaching and mentoring to Community Liaison/Patient Advocates to increase organizational performance.
- Team Coordination: Coordinate with the community liaison team to provide assistance, support, and guidance.
- Strategic Planning: Develop strategies to help the team reach their goals and increase census and monthly intake.
- Patient Retention: Develop and implement a patient retention program, including admission follow-up calls and a program for previous patients.
- Bachelor's degree in a related field, such as communication, commercial arts, or marketing.
- Strong interpersonal skills, including influence, collaboration, motivation, follow-through, negotiation, and relationship-building.
- Superior skills in common marketing and production tools, including Salesforce.
- Experience managing and motivating team members.
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Thunder Bay, Ontario, Canada HealthFlex Full timeAbout HealthFlexWe are a leading healthcare provider founded by nurses, driven by empathy for our patients, and committed to delivering exceptional care in the comfort of their own homes. Our mission is to empower patients and their families to focus on healing and cherished moments together.Job Summary:The Regional Director of Community Relations is a key...
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Regional Director of Community Engagement
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Thunder Bay, Ontario, Canada HealthFlex Full timeAbout HealthFlexWe are a leading healthcare provider founded by nurses, driven by empathy for our patients, and committed to delivering exceptional care in the comfort of their own homes. Our mission is to empower patients and their families to focus on healing and cherished moments together.Job Summary:The Regional Director of Community Relations is a key...
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