Technical Content Specialist

1 week ago


Canada REDLEO SOFTWARE INC. Full time
Job Description

We are seeking a highly skilled Technical Writer to join our team at REDLEO SOFTWARE INC. as a Technical Content Specialist. As a key member of our team, you will be responsible for creating and updating comprehensive Standard Operating Procedures (SOPs) that provide users with clear instructions on using our system.

Key Responsibilities:
  • Develop and maintain high-quality SOPs that are easy to understand and follow.
  • Work closely with operations leaders to understand and document complex processes.
  • Collaborate with cross-functional teams to ensure SOPs are aligned with business objectives.
  • Conduct thorough research to ensure accuracy and completeness of SOPs.
  • Update SOPs as needed to reflect changes in business processes or procedures.
Requirements:
  • Proven experience in technical writing, specifically in documenting SOPs.
  • Excellent verbal and written communication skills.
  • Experience in the insurance industry, particularly in insurance policy management and technical accounting.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications:
  • Experience with contract writing and remote work.
  • Knowledge of insurance industry regulations and standards.
  • Ability to work in a fast-paced environment and meet deadlines.


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