Software Training Professional

2 weeks ago

Toronto, Ontario, Canada PSD Full time

Job Title: Software Training Professional



About PSD Citywide:



PSD Citywide is a leading provider of research, consulting services, and software solutions to the North American public sector market. Our client base spans hundreds of municipalities, government agencies, and private sector entities across North America.



We specialize in enterprise asset management and financial budgeting for municipalities, leveraging our years of experience to develop cutting-edge software solutions that drive positive impacts in local communities.



Our Service Areas:




  • Policy Research and Analysis
  • High-Performance Technology
  • Credible Data


Through our infrastructure consulting and advisory practice, we work with decision-makers to refine organizational systems, programs, and processes for better corporate outcomes.



About the Role:



We are seeking a dynamic Training Specialist to join our Implementation team on a full-time remote basis within Canada. As a key member of our team, you will be responsible for designing, developing, and delivering training programs to ensure our clients have a comprehensive understanding of our software products.



Your Key Responsibilities:




  • Develop and deliver training programs for end-users, administrators, and other stakeholders on our software products
  • Design and update training materials, including manuals, presentations, and online resources, to ensure relevance and effectiveness
  • Conduct comprehensive internal training programs for employees on the effective use of our software products
  • Collaborate with the product development team to stay current on software updates and new features, incorporating this information into training programs
  • Conduct needs assessments to identify training requirements and customize programs accordingly
  • Provide one-on-one or group training sessions, either in person or through virtual platforms, to accommodate diverse learning styles and preferences
  • Evaluate the effectiveness of training sessions through participant feedback and assessment results, making adjustments as needed
  • Ensure that client-facing user guides and internal training materials are up-to-date
  • Maintain current knowledge of industry trends and training best practices to continuously improve training programs
  • Collaborate with the sales and customer support teams to address customer training needs and contribute to customer success
  • Other duties as assigned


Your Qualifications:




  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3-5 years of experience as a Software Trainer or similar role
  • Strong knowledge of software applications and adult learning methods
  • Excellent communication and presentation skills, with the ability to convey technical information in a clear and understandable manner
  • Familiarity with different training methods and techniques, both in-person and virtual
  • Ability to adapt to different learning styles and effectively engage diverse audiences
  • Detail-oriented with strong organizational and multitasking abilities
  • Certification in training or instructional design is considered an asset
  • Experience with e-learning platforms and tools, including video editors, AI training video generation, Learning Management systems, and Knowledge Base Management systems such as Talent LMS and Happy Fox


Salary and Benefits:



The estimated salary range for this position is $80,000-$110,000 per year, based on industry standards and location. We offer a competitive benefits package, including a relocation assistance program, company-matched RRSP contributions, flexible hours, paid time off, and social and charity events.



About Working with PSD Citywide:



We value employee personal and career growth, providing a mentoring program and continuous learning opportunities through our Training & Development program. We strive to create an inclusive and accessible work environment, committed to ensuring equal access and participation for people with disabilities.



Please note: All resumes will be reviewed for experience working with key technologies. Only those who qualify will be contacted for an initial screening interview.

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