Regional Manager, Resident Care and Guest Services Lead

4 weeks ago

Oakville, Ontario, Canada Seasons Retirement Communities Full time
Job Summary:

We are seeking a highly skilled and experienced Regional Manager, Resident Care and Guest Services to join our team at Seasons Retirement Communities. As a key member of our leadership team, you will be responsible for providing strategic leadership and support to our community care teams, championing quality, accountability, and innovation in care and wellness program implementation.

Key Responsibilities:
  • Implement company clinical and regulatory strategic goals, including new and revised systems, policies, and procedures.
  • Plan and oversee the strategic development of care planning and care service delivery to ensure the health and care needs of residents are met and exceeded.
  • Provide consistent and effective updates to the Health & Wellness Manager, Memory Care Managers, General Managers, and Senior Leadership team.
  • Assist and support Health & Wellness Managers, Memory Care Managers, General Managers, and Senior Operations teams with company initiatives related to regulatory compliance and resident health initiatives.
  • Develop and maintain strong communication with community stakeholders, including Provincial Ministry of Health, Public Health, Seasons' pharmacy partner, and community hospitals/healthcare providers.
  • Collaborate on clinically oriented census development opportunities and expense reduction opportunities with regional operating teams.
  • Monitor and encourage achievement of goals and objectives consistent with established company philosophy and standards of practice.
  • Conduct focused clinical compliance audits and monitor clinical and departmental audits and outcomes, ensuring the development of effective Plans of Action.
  • Regularly review clinical performance trends and indicators to identify trends and provide necessary clinical leadership to address and proactively influence unfavorable trends and outcomes.
  • Agree to adhere to and oversee communication of privacy guidelines relative to the confidentiality of residents' protected health information.
  • Act in compliance with provincial, regulatory, and professional standards and guidelines.
  • Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families, and guests.
  • Meet routinely with the Regional Vice President and Director of Care Services to ensure the team is informed, aligned, coordinated, and collaborative in addressing opportunities and challenges.
  • Provide risk management-related staff training programs.

Qualifications:
  • Must be a Registered Practical Nurse (RPN) or Registered Nurse (RN) licensed in good standing with the College of Nurses in Ontario.
  • 3-5 years in a Senior Leadership role within the Seniors Housing, Retirement, or Healthcare Industry.
  • Must have extensive working experience with EHR-PCC Point Click Care and eMAR.
  • Knowledge of the provincial and local healthcare system.
  • Expertise in implementing a community-based model of care strategy and achieving results for residents and caregivers.
  • Familiarity with various levels of independent and assisted living in senior healthcare operations, understanding of system-level and patient-level palliative care gaps in current state.
  • Experience in strategic planning, human resources, program, and fiscal resource planning and proficiency in operational administration.
  • Demonstrated knowledge of financial management is an asset.
  • Dynamic leadership style and the ability to work both independently and as a team member.
  • Exceptional inter-personal skills and proven ability to build, enhance, and maintain strategic relations with community and acute care organizations, diverse health service providers, and their senior management teams and other stakeholders within the healthcare system.
  • Excellent written and verbal communication skills, including the ability to create and deliver effective presentations at conferences, meetings, and workshops.
  • Ability to conduct compliance audits, prepare abstracts, proposals, reports, letters, and make appropriate recommendations and action plans.

Special Requirements:
  • Frequent travel may be required to fulfill the requirements of the position; active G Driver's license with clear driver's abstract.

Why Should You Apply?
  • Have the opportunity to work for a Certified Great Place to Work.
  • Professional Development/growth and advancement opportunities.
  • Solid support and training from management and team members, including cross-training with team members.
  • Culture that fosters the support of the team member as an individual, as well as a professional.
  • Employee discounts, Referral bonuses, Health and Dental benefits, and more.
  • Team socials, committees, and group events.

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