Regional Manager, Resident Care and Guest Services Leader
3 weeks ago
We are seeking a highly skilled and experienced Regional Manager, Resident Care and Guest Services to join our team at Seasons Retirement Communities. This is a challenging and rewarding role that requires a strong leader with excellent communication and interpersonal skills.
Key Responsibilities- Implement all company clinical and regulatory strategic goals, including new and revised company systems, policies and procedures and programs;
- Plan and oversee the strategic development of care planning and care service delivery of resident care by assessing, planning, developing and facilitating the implementation of sound performance improvement initiatives to ensure the health and care needs of residents are met & exceeded;
- Provide consistent and effective updates to the Health & Wellness Manager, Memory Care Managers, General Managers, the Senior Leadership team and Director of Care Services for all assigned responsibilities;
- Assist and support the Health & Wellness Managers, Memory Care Managers, General Managers, Senior Operations teams and Director of Care Services with company initiatives related to regulatory compliance and resident health initiatives;
- Develop and maintain strong communication with relevant community stakeholders inclusive of Provincial Ministry of Health, Public Health, Seasons' pharmacy partner and community hospitals/healthcare providers;
- Collaborate on clinically oriented census development opportunities and expense reduction opportunities in conjunction with the regional operating teams;
- Monitor and encourage achievement of goals and objectives consistent with established company philosophy and standards of practice;
- Conduct focused clinical compliance audits as assigned and monitor clinical and departmental audits and outcomes and ensures the development of effective Plans of Action;
- Regularly and consistently reviews clinical performance trends and indicators to identify trends and provides necessary clinical leadership to address and proactively influence all unfavorable trends and outcomes in collaboration with and Senior Operations Team and Director of Care Services;
- Agree to adhere to and oversees communication of privacy guidelines relative to the confidentiality of residents' protected health information. Participate in (or conducts) company-sponsored training to safeguard against improper use and disclosure of such information;
- Act in compliance with provincial, regulatory and professional standards and guidelines;
- Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families and guests;
- Meet routinely with the Regional Vice President and Director of Care Services to ensure the team is informed, aligned, coordinated and collaborative in addressing opportunities and challenges;
- Provide risk management related staff training programs.
We are looking for a candidate with the following qualifications:
- Must be a Registered Practical Nurse (RPN) or Registered Nurse (RN) licensed in good standing with the College of Nurses in Ontario.
- 3-5 years in a Senior Leadership role within the Seniors Housing, Retirement or Healthcare Industry
- Must have extensive working experience with EHR- PCC Point Click Care and eMAR
- Knowledge of the provincial and local health care system
- Expertise in implementing a community based model of care strategy and achieving results for residents and caregivers
- Familiarity with various levels of independent and assisted living in senior health care operations, understanding of system level and patient level palliative care gaps in current state
- Experience in strategic planning, human resources, program and fiscal resource planning and proficiency in operational administration
- Demonstrated knowledge of financial management is an asset
- Dynamic leadership style and the ability to work both independently and as a team member
- Exceptional inter-personal skills and proven ability to build, enhance and maintain strategic relations with community and acute care organizations, diverse health service providers and their senior management teams and other stakeholders within the health care system
- Excellent written and verbal communication skills including the ability to create and deliver effective presentations at conferences, meetings and workshops
- Ability to conduct compliance audits, prepare abstracts, proposals, reports, letters and make appropriate recommendations and action plans
Frequent travel may be required to fulfill the requirements of the position; active G Driver's license with clear driver's abstract
Why Should You Apply?We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced leader who is passionate about delivering high-quality care to seniors, we encourage you to apply for this exciting opportunity.
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Summary:Seasons Retirement Communities is seeking a highly skilled and experienced Regional Manager, Resident Care and Guest Services to join our team. As a key member of our leadership team, you will be responsible for providing leadership and support to our community care teams in Ontario. Your primary focus will be on championing, driving quality,...
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Oakville, Ontario, Canada Seasons Retirement Communities Full timeJob Summary: We are seeking a highly skilled and experienced Regional Manager, Resident Care and Guest Services to join our team at Seasons Retirement Communities. This is a key leadership role that requires a strong background in senior leadership, healthcare, and customer service. The successful candidate will be responsible for providing leadership and...
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