Vice President of Asset Management
4 days ago
We are seeking a visionary leader to join our team as Vice President of Client Experience and Insights. As a key member of our executive leadership team, you will be responsible for driving the strategic direction and execution of market research, client insights, and client experience initiatives.
Key Responsibilities- Lead the development and implementation of market research and client insights strategies to inform business decisions and enhance client understanding.
- Oversee the collection, analysis, and interpretation of market data to identify trends, opportunities, and actionable course of action for the organization.
- Manage the client feedback loop, including surveys, focus groups, and client advisory panels, to gather actionable insights.
- Act as a key player and contributor to the organization's client data governance, framework, and data stewardship.
- Design and execute key qualitative and quantitative research projects, providing insights and recommendations to senior leadership.
- Bachelor's degree in business, marketing, e-commerce, analytics, or a relevant field.
- Minimum of 15 years of experience in market research, customer insights, or client experience, with at least 7 years in a senior leadership role.
- Strong analytical skills with the ability to translate data into actionable insights.
- Deep understanding and knowledge of data & analytics, and evolving tools and platforms used to improve operations and client experience.
- Creative and growth thinker with a deep analytical sense.
- Demonstrated ability to lead people, develop talent and maximize the performance of a team.
- Excellent judgment and creative problem-solving skills.
- Strong leadership and team management skills.
- Proficient in both official languages (English and French).
- Experience in the financial or banking sector is an asset.
Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.
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Senior Vice President of Asset Management
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