Multilingual Customer Service Representative

1 week ago


Laval, Quebec, Canada John Brooks Company Full time
Job Description:

We are seeking a highly motivated and detail-oriented Multilingual Customer Service Representative to join our team at John Brooks Company.

The ideal candidate will have excellent communication skills, both written and verbal, in English and French. You will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide proactive and responsive support to customers via phone, email, or chat
  • Resolve customer complaints and issues in a fair and timely manner
  • Maintain accurate records of customer interactions and communications
  • Work collaboratively with internal teams to ensure seamless customer experience
  • Stay up-to-date on product knowledge and company information to effectively address customer inquiries

Requirements:

  • Diploma in a related field (e.g., customer service, marketing, business administration)
  • Minimum 1-3 years of experience in a customer-facing role, preferably in a B2B environment
  • Advanced computer skills, including Microsoft Office Suite (Excel, Word, etc.)
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving and analytical skills

Benefits:

  • Competitive salary range: $45,000 - $65,000 per year
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • Opportunities for career growth and advancement
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous paid time off and vacation packages

About Us:

John Brooks Company is a Canadian-founded and owned organization with over 200 employees across the country. We pride ourselves on our entrepreneurial environment, where creativity and initiative are encouraged. If you're a motivated individual with a strong work ethic and passion for delivering exceptional customer service, we want to hear from you



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