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Sales Development Representative
2 months ago
Lakeside Process Controls Ltd. is a leading provider of automation solutions to various industries. We are seeking a highly skilled and motivated individual to join our team as an Inside Sales Associate.
Key Responsibilities- Act as the primary point of contact for customers in a designated region, providing exceptional customer service and support.
- Delegate engineered requests within the team, ensuring timely and efficient resolution.
- Manage customer portal, retrieving and distributing new purchase orders, updating status and dates.
- Create quotes for parts, services, and non-engineered products, ensuring accuracy and compliance.
- Ensure proper execution of orders from quotation to final shipment, maintaining high levels of customer satisfaction.
- Follow up with customers in a timely manner, addressing any concerns or issues.
- Act as a coordinator between service providers and customers, facilitating smooth communication and resolution.
- Maintain correspondence with customers and suppliers, ensuring effective communication and relationship management.
- Assist in managing product returns, ensuring efficient and customer-centric resolution.
- Bachelor's Degree and/or College Diploma in a relevant field.
- Three to Five (3-5) years' experience in a customer service or sales role, with a proven track record of success.
- Excellent planning, organizational, and time management skills, with the ability to prioritize multiple objectives.
- Effective verbal and written communication skills, with the ability to build strong relationships with customers and stakeholders.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Strong attention to detail, with a focus on accuracy and quality.
- Ability to work in a fast-paced environment, with a high level of energy and motivation.
- Team player with a strong commitment to collaboration and teamwork.
- Proficiency in MS Office and Windows, with the ability to learn new software and systems quickly.
- Flexible working schedules, including hybrid remote work programs.
- A competitive compensation package, with RRSP-matching.
- Comprehensive benefits coverage, including medical, dental, vision, EAP, and on-demand virtual healthcare.
- A culture that promotes healthy work-life balance, with above-market paid time off.
- Challenging work and direct exposure to key industries in the Canadian market.
- A structured training and development program, with opportunities for continuous learning.
- Opportunity to participate in an award-winning Wellness Program.
