Retail Operations Manager for Northern Regions

2 days ago


New Brunswick, Canada Northern NorthMart Full time

Company Overview

The North West Company is a leading retailer in northern Canada, with a rich history of serving rural and remote communities. We are committed to providing excellent customer service and supporting the growth and development of our employees.

Salary

$85,000 - $110,000 per year, depending on experience and qualifications.

Job Description

We are seeking an experienced Retail Store Manager to lead our team in one of our northern stores. As a key member of our management team, you will be responsible for developing store-specific action plans, directing all activities within the store, and ensuring that customer service standards and performance targets are achieved.

You will manage budgets, labor costs, inventory control, product presentation, and merchandising. You will also coach, motivate, and develop your team to foster customer loyalty, fulfill customer needs, and contribute to an environment of employee and customer engagement.

Required Skills and Qualifications

  • Minimum 2 years of experience in a high-volume grocery/retail environment
  • Strong customer service skills
  • Record of bottom-line and sales results in previous roles
  • Ability to interpret a variety of instructions both verbally and orally
  • Computer knowledge of Excel and Outlook
  • Strong knowledge of grocery operating principles
  • Exceptional analytical, problem-solving, and decision-making skills with a high attention to detail
  • Proven organizational, planning, and prioritizing skills
  • Excellent written and verbal communication, interpersonal skills, and superior customer service skills
  • Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
  • Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values, and strategies
  • Highly motivated and adventurous with an appreciation for small-town life in a culturally diverse setting considered an asset

Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary
  • Comprehensive benefits package


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