Retail Department Manager

3 days ago


New Brunswick, Canada Northern NorthMart Full time
Company Overview
The North West Company, a leading retailer in Northern Canada, is seeking an experienced Retail Department Manager to join their team. With a rich history of serving rural and remote communities, the company offers a unique opportunity for professionals to make a meaningful impact.

Salary
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus a range of benefits that support your well-being and career growth.

Job Description
As a Retail Department Manager, you will be responsible for overseeing the day-to-day operations of our store's General Merchandise department. Your key duties will include:
  • Providing exceptional customer service and delivering on our value proposition.
  • Focusing on customer service as a top priority by creating strong relationships and providing excellent service.
  • Monitoring and adjusting customer service levels as needed.
  • Dealing with customer complaints and requests quickly and effectively.
  • Ensuring an enjoyable shopping experience for customers.
Additionally, you will be responsible for scheduling staff to maximize customer service and fulfilling business needs. You will also develop departmental business plans to meet or exceed sales and gross profit goals.

Required Skills and Qualifications
To succeed in this role, you will need:
  • A minimum of two years of experience in a high-volume grocery/retail environment.
  • Strong customer service skills.
  • A record of bottom-line and sales results in previous roles.
  • Computer knowledge of Excel and Outlook.
  • Strong knowledge of grocery operating principles.
  • Exceptional analytical, problem-solving, and decision-making skills with a high attention to detail.
  • Proven organizational, planning, and prioritizing skills.
  • Excellent written and verbal communication, interpersonal skills, and superior customer service skills.


Benefits
In addition to a competitive salary, we offer a comprehensive benefits package, including allowances for food and accommodation, paid training, and opportunities for career advancement. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs. We are committed to supporting the growth and development of our employees, and we encourage applications from motivated and enthusiastic professionals who share our vision and values. The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean.
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