Customer Experience Associate

4 weeks ago


Summerside, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Your primary responsibility will be to provide proactive and personalized support to our customers, understanding their needs and preferences to deliver tailored solutions. You will be responsible for processing day-to-day transactions, nurturing long-standing relationships, and contributing to the Branch's targets by identifying and fulfilling simple sales opportunities.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. You will also need to be comfortable working in a fast-paced environment and be able to adapt to changing priorities and deadlines.

We offer a competitive compensation and benefits package, as well as opportunities for professional development and growth within our organization. If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide exceptional customer service and support to our customers
  • Process day-to-day transactions and manage customer accounts
  • Nurture long-standing relationships with customers and colleagues
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Stay up-to-date with product and service offerings to provide informed advice to customers

Requirements:

  • Proven customer service skills and experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  • Strong technical skills and ability to promote digital and self-service banking options to customers
  • Availability to work a flexible schedule

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional development and growth within our organization
  • A collaborative and inclusive work environment
  • The chance to make a real difference in the lives of our customers


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