Customer Experience Ambassador
1 month ago
About Indigo
We're a company that's passionate about creating experiences and telling stories. Our team is dedicated to bringing our mission to life in our stores across Canada.
Job Description
You'll play a key role in cultivating an environment that promotes authentic employee and customer experiences. You'll be guided by our culture and mission of adding joy to our customers' lives.
Key Responsibilities
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo's High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
Requirements
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
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