Customer Experience Ambassador

1 month ago

Summerside, Canada Indigo Full time

About Indigo

Indigo is a dynamic and enriching culture that values creativity, innovation, and customer experience. We're a team of passionate individuals who share a love for books, beautiful products, and creating joyful moments for our customers.

Job Description

We're seeking a Customer Experience Representative to join our team at Indigo. As a Customer Experience Representative, you'll play a key role in cultivating an environment that promotes authentic employee and customer experiences. You'll be guided by our culture and mission of adding joy to our customers' lives.

Key Responsibilities

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives through exceptional customer service
  • Leverage our product to tell stories and connect customers to our brand
  • Engage and connect with customers on the floor, curating specific product collections for each customer
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions, and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority
  • Take accountability to respond to customer feedback in a timely manner

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)

What We Offer

Indigo offers a dynamic and enriching work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about creating joyful moments for our customers and are looking for a challenging and rewarding role, we encourage you to apply.

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