Customer Experience Associate

2 weeks ago


Summerside, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the primary point of contact for customers in our branches. Your role will involve providing exceptional service, understanding customer needs, and connecting with them in a relatable way.

Key Responsibilities

- Proactively discover customer needs and listen to understand their requests
- Process day-to-day transactions efficiently
- Nurture long-standing relationships with customers
- Identify and fulfill simple sales opportunities to contribute to branch targets
- Introduce customers to mobile banking applications and assist them in managing their banking needs

Requirements

- Proven customer service skills through work or community involvement
- Ability to work in a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills to promote digital and self-service banking options

What's in it for you?

- Opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities
- Competitive compensation and benefits package

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