Customer Service Ambassador

1 month ago


Vaughan, Ontario, Canada Harry Rosen Full time

Customer Service Representative Opportunity at Harry Rosen

We are seeking a highly skilled and customer-focused individual to join our Store team as a Customer Service Representative. In this role, you will be responsible for:

Main Responsibilities:

  • Providing exceptional service to our clients and associates at our cash desk
  • Performing daily cash handling functions, including opening and closing registers and processing all sales transactions
  • Bagging and tissuing purchased products on behalf of customers
  • Answering store phones and maintaining the service desk
  • Updating and maintaining client information files, including membership in our Club Harry Loyalty program
  • Assisting with inter-store transfer processing and e-commerce requests and shipments
  • Assisting clients who have purchased online but are picking up products in-store

Requirements:

  • 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
  • A strong service orientation and a demonstrated desire to wow our customers
  • Detail-oriented and able to multitask
  • Demonstrated interest in technology and how to use tech innovations to support the retail customer service function
  • Ability to work effectively as part of a team and communicate effectively
  • Strong multi-tasking skills and the ability to calmly and efficiently manage a long line of customers waiting for service

Perks of the Job:

  • Competitive pay program with opportunities to earn additional income
  • Opportunities to earn monthly and annual team bonuses
  • Best-in-industry discounts and special purchase opportunities
  • Comprehensive flexible benefits package
  • Pension and Group RRSP programs
  • Modern, digitally advanced workplace
  • Coach committed to supporting the achievement of your personal career goals
  • Culture that is rich and diverse, fostered through an internal Diversity Equity and Inclusion Council
  • Employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.



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