Customer Service Ambassador

2 weeks ago


Vaughan, Ontario, Canada University Health Network Full time

At the University Health Network, we are seeking a Customer Service Representative to join our team at our Vaughan clinic.

The ideal candidate will possess excellent interpersonal and customer service skills, with the ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner.

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and have strong organizational, time management, and prioritization skills.

We offer a competitive salary range of $48,000 - $63,000 per year, commensurate with experience.

Job Overview

The Customer Service Representative will be responsible for performing multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules, and formats.

The successful candidate will also assist with client and product specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner.

In addition, the representative will provide clerical support services and perform other duties consistent with the job classification as required.

Required Skills and Qualifications
  • Completion of High School education required
  • Completion of Office Administration certificate or diploma preferred
  • One (1) year or more of related experience required
  • Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment an asset
  • Experience working in a health care environment an asset
  • Excellent interpersonal and customer service skills required
  • Good verbal and written communication skills
  • Good organizational, time management, and prioritization skills required
  • Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
  • General knowledge of office practices, processes, and procedures required
  • Knowledge of medical terminology an asset
  • Ability to deal effectively with difficult clients and conflicting situations required
  • Ability to anticipate and tune-in to customer's unique needs required
Benefits

We offer a comprehensive benefits package, including competitive compensation, opportunities for professional growth and development, and a supportive work environment.

In addition, our employees have access to a variety of perks and discounts through our partnership with various organizations.



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