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Vice President of Client Services

2 months ago

Toronto, Ontario, Canada EPM Scientific Full time
Job Title: Vice President Account Services

At EPM Scientific, we are seeking a highly strategic and experienced Vice President of Client Services to lead our client-facing teams and drive the overall client experience.

Key Responsibilities:
  • Strategic Leadership: Develop and execute comprehensive client service strategies that align with both client objectives and agency goals.
  • Team Oversight: Lead, mentor, and manage a high-performing team of client services professionals.
  • Client Relationship Management: Cultivate and maintain strong relationships with key clients, serving as a trusted advisor and point of contact for complex and sensitive matters.
  • Operational Excellence: Oversee the execution of client projects and ensure they are completed on time, within scope, and on budget.
  • Business Development: Identify and pursue new business opportunities within existing accounts.
  • Market Insight: Stay abreast of industry trends, emerging technologies, and competitive dynamics.
Qualifications:
  • Bachelor's degree in Business, Life Sciences, or a related field; advanced degree preferred.
  • Years of experience in client services, with a significant portion in a leadership role within the medical affairs or healthcare industry.
  • Proven track record of managing teams and overseeing complex client engagements with a strategic mindset.
  • Exceptional interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work culture.