Vice President of Client Management

7 days ago

Toronto, Ontario, Canada Farber Full time
Job Title: Vice President, Client Management Centre

At Farber, we're seeking a seasoned leader to join our team as Vice President, Client Management Centre. This strategic role will play a vital part in driving our business forward, focusing on improving the client journey and scaling our operations.

Key Responsibilities:
  • Lead a team of 70+ back-office professionals, fostering a culture of excellence and continuous improvement.
  • Develop and implement back-office strategy, ensuring seamless execution and effective change management.
  • Design and implement innovative solutions to reduce transaction processing time and enhance customer experience.
  • Build scalable systems, leveraging technology and data to drive business growth and operational efficiency.
  • Transform the team's culture to be data-driven, focusing on world-class client service, operational excellence, and continuous improvement.
  • Partner with senior leaders to standardize processes, improve operational capabilities, and ensure successful implementation of change initiatives.
Requirements:
  • Extensive experience in leading large client service teams.
  • Minimum of ten years' experience in financial services or relevant experience with a focus on back-office operations, process improvement, and technology.
  • Bachelor's degree in Information Technology, Business, Business Administration, or equivalent experience.
  • Experience with robotic process automation is an asset.
  • Proven ability to delegate effectively and lead, engage, influence, and drive performance with key stakeholders.
  • A track record of dramatically transforming operations to create best-in-class efficiency, measurable metrics, accuracy, and processing costs across back-office operations.
  • Comfort with technology and leveraging data to drive decision-making.
  • Proven ability to manage large-scale business transformation change.
About Farber:

At Farber, we're committed to creating an inclusive, diverse, and equitable workplace that reflects the diversity of Canada. We're proud to have a dedicated culture committee that organizes events and supports our inclusive and diverse workforce.

We encourage applications from all qualified candidates who represent the diversity of Canada. If you require any accommodations throughout the recruitment process, please contact us at careers@farbergroup.com.

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