Customer Service Manager

4 weeks ago


Burnaby, British Columbia, Canada Save Big on Used Tires Ltd. Full time
Customer Service Supervisor Job Description

At Save Big on Used Tires Ltd., we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service to our valued customers, ensuring their needs are met and exceeded.
  • Team Leadership: Lead and motivate a team of sales associates, providing guidance and support to ensure they meet their sales targets.
  • Sales Growth: Develop and implement strategies to drive sales growth, including analyzing sales data and identifying opportunities for improvement.
  • Inventory Management: Oversee the management of our inventory, ensuring that stock levels are optimal and that products are accurately priced.
  • Training and Development: Provide training and development opportunities to sales associates, helping them to improve their skills and knowledge.
Requirements:
  • Education: No degree, certificate, or diploma required.
  • Experience: 2 years to less than 3 years of experience in a sales or customer service role.
  • Language: English.
  • Work Schedule: 30 hours per week.
Additional Responsibilities:
  • Support for Newcomers and Refugees: Recruit and support newcomers and refugees, providing them with the tools and resources they need to succeed in their new roles.
  • Support for Indigenous People: Develop and maintain relationships with indigenous communities, providing cultural competency training and awareness training to all employees.
  • Support for Visible Minorities: Apply hiring policies that discourage discrimination against members of visible minorities, providing mentorship programs and diversity training to create a welcoming work environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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