Customer Service Manager

1 month ago


Burnaby, British Columbia, Canada Save Big on Used Tires Ltd. Full time
Customer Service Supervisor Job Description

At Save Big on Used Tires Ltd., we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, leading sales floor activities, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Sales Floor Leadership: Lead and motivate sales floor staff, assigning tasks, and ensuring a productive and efficient work environment.
  • Inventory Management: Organize and maintain inventory, ensuring accurate stock levels and efficient stockroom operations.
  • Reporting and Analysis: Prepare and analyze sales reports, identifying trends and areas for improvement.
  • Team Development: Develop and implement training programs, coaching, and mentoring to enhance staff skills and performance.
Requirements:
  • 2 years of experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong leadership and team management skills.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a diverse and inclusive team.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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