Customer Service Manager
2 weeks ago
About the Role
We are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.
Key Responsibilities
- Provide friendly and thoughtful service to customers, taking ownership for managing the store and handling challenging situations.
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
- Ensure the store remains safe, legal, and fully operational.
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
- Support your store manager by deputising when they're not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store, working closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
What We Offer
- Full, paid training and dedicated support for your personal development and career progression.
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
- Rota shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an Inclusive Workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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