Clinical Support Specialist

3 weeks ago

Vaughan, Ontario, Canada Mackenzie Health Full time

Job Summary

Mackenzie Health is seeking a skilled and detail-oriented Healthcare Administrative Assistant to join our team. As a key member of our healthcare team, you will provide exceptional administrative support to ensure the smooth operation of our healthcare environment.

Key Responsibilities

  • Provide clerical and administrative support to maintain a progressive, efficient, and organized healthcare environment.
  • Operate, maintain, and order different types of office and hospital equipment and supplies.
  • Use EPIC to support effective communications within the area, including case bookings, demographic label printing, and other EPIC duties as required.
  • Prepare charts for surgical cases, manage patient flow, and make post-discharge calls as needed.
  • Respond to telephone inquiries and call bells, and communicate with staff, patients, and families.

Requirements

  • Grade 12 or equivalent.
  • Working knowledge of Medical Terminology.
  • Prior experience in an administrative/clerical role, preferably within a healthcare environment.
  • Keyboarding skills (40 wpm).
  • Experience with computer applications, including Microsoft Office.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to effectively de-escalate situations.
  • Customer Service skills.
  • Proven attendance record.
  • Understanding and compliance with patient and staff safety policies and procedures.
  • Ability to perform the essential duties of the job.
  • Empathy in interactions with others and demonstration of behaviours consistent with Mackenzie Health's Commitment to Caring.
  • Alignment with the values of Mackenzie Health – Excellence, Leadership, and Empathy.

What We Offer

  • A challenging and exciting healthcare environment.
  • Opportunities for professional growth and development.
  • A commitment to providing an exceptional experience for staff and clients.

Working at Mackenzie Health

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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