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Optometric Support Specialist

2 months ago

Vaughan, Ontario, Canada LMC Healthcare Full time
About the Role

LMC Healthcare, a leading specialist care provider in diabetes & endocrinology, is seeking a highly skilled and motivated Optometric Assistant to join our team on a temporary part-time basis at our LMC Vaughan location.

Responsibilities
  • Greet patients in person, by telephone, or online and provide exceptional customer service.
  • Book and schedule appointments, manage recalls, and conduct cold calls to book appointments.
  • Perform pretesting and auxiliary tests, explain procedures and costs to patients, and check-in and check-out patients in the clinic.
  • Facilitate patient referrals to other healthcare professionals and assist in ordering contact lenses.
  • Ensure the office is billed properly for orders and proper credits are issued.
Requirements
  • High School or College Graduate with excellent verbal and communication skills.
  • Strong interpersonal skills, friendly and caring, outgoing personality with a passion for learning and dealing with people.
  • Customer service experience is essential, with confidence in cold calling and proficiency in computers and Excel spreadsheets.
  • Able to follow directions, take personal responsibility for actions, and demonstrate strong time management and organizational skills.
  • Ability to work independently and in a team, with a focus on delivering exceptional patient care.