Technical Services Leadership Position

5 days ago


Calgary, Alberta, Canada NetCracker Full time

Overview

NetCracker Technology Corporation is seeking a Senior Technical Manager to oversee the end-to-end solution delivery, working closely with IT/Engineering and cross-functional teams.

Job Description

The ideal candidate will provide subject matter expertise upon request by various teams in areas such as telecommunications; data communications; information systems and technology infrastructure design; administration; security; maintenance and support for both client-driven and NetCracker's internal projects.

Key Responsibilities

  • Lead technical triage process of incoming incidents across Netcracker components;
  • Build and maintain data cleanup processes between external systems and Netcracker modules;
  • Participate in on-call shifts and support release installations;
  • Drive performance problems investigation: analyzing systems using various tools;
  • Coordinate communication between L2 and L3 teams to improve KPIs and meet SLA requirements;
  • Create training programs for new developers;
  • Coordinating a team of 10 people, growing Netcracker Order Entry component expertise;
  • Building the learning path for cloud components in the support department;

Required Skills and Qualifications

  • A Bachelor's degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field;
  • Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs;
  • Minimum 5 years of experience in a technical position in a telecom company;
  • Minimum 3 years of experience in supervising teams of IT professionals;
  • Excellent knowledge of Business Support Systems (


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