Senior HRSD System Administrator

2 months ago


Whitby, Canada Rodan Energy Solutions Full time
Job Overview

We are seeking a highly skilled Senior HRSD System Admin to join our team at Rodan Energy Solutions.

The successful candidate will be responsible for performing day-to-day administration of the ServiceNow HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding and Transitions, Employee Document Management, Performance Analytics for HR, and more.

Key Responsibilities
  • Design, configure, and customize new HR applications and HR Service processes
  • Develop UI forms, fields, notifications, and workflows
  • Create new HR service catalog requests and items with variables
  • Identify and define business solutions for all HR users
  • Provide ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup
  • Build reports, gauges, and home pages
  • Search, populate, and customize the HR knowledge base
  • Maintain service level agreements (SLA) and monitor SLA workflows
  • Participate in all phases of testing and go-live activities
Requirements
  • 5+ years' experience implementing, configuring and customizing ServiceNow
  • 5+ years' experience with HR Service Management and related tools
  • Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors)
  • Knowledge of related HR systems and their functions
  • Experience in implementing ServiceNow processes and functions
Training and Certifications
  • Foundations eLearning
  • ServiceNow Fundamentals
  • HR Service Delivery Fundamentals
  • Service Portal Fundamentals (if implementing)
  • Performance Analytics Fundamentals (if implementing)
  • Certified System Administrator
  • Certified System Implementor – HR (optional)


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